Terms and Information

Company Information

The content of this web store is provided, updated, and managed by the following company:

www.greenfence.se

Organization number: 5591666093
Phone number: 0522-26 91 20
Email address: info@greenfence.se

Payment and Prices

All prices are current and may change in the future. The individual and current total price for your order is calculated at checkout, including any shipping or payment fees, as well as VAT.

We offer the following payment methods:

• Klarna Checkout
  Klarna Checkout makes it easy, flexible, and safe for you to shop online. By answering a few questions, you can easily identify yourself and choose the payment method that suits you best. A feature of Klarna Checkout is that purchase and payment are separated. First, you confirm your purchase, and then you choose how you want to pay — either with Klarna invoice or Klarna account, or with card or bank transfer. All options are equally secure.

Payment terms are also displayed at checkout under the respective payment method.

Deliveries and Returns

We offer the following delivery methods:

• Delivery
  
  

We currently have a shipping agreement with Schenker/DSV. In some cases, where goods are shipped directly from the factory/supplier to you, other carriers may be used.

Delivery terms: Ex works our warehouse.

For goods not collected within the prescribed time, we reserve the right to charge shipping and handling costs as follows:

• Goods weighing up to 20 kg: SEK 224 + VAT.
• Goods weighing more than 20 kg: SEK 1,200 + VAT.
• Exception: For goods weighing more than 20 kg and with a length of 3.5 metres or more, the same delivery conditions as for wooden posts apply

For orders of wooden posts:
Wooden posts/timbers/poles/building timber may sometimes be shipped directly from our supplier using their chosen carrier or from our own warehouse.

Generally, wooden posts cannot be delivered to islands without a bridge connection (except Gotland).
In some cases, delivery may occur to the nearest quay/harbor on the mainland, where the recipient must receive and unload the delivery and arrange further transport to the island.

The recipient must have access to a forklift, loader, or similar machine to unload the truck.
Manual unloading of wooden posts is not allowed by the transport companies.
The road to the unloading site must be passable by truck and trailer.

If the customer requests delivery with a crane truck or other vehicle, or cannot unload the posts at the agreed time/place, these additional costs will be charged at a minimum of 3,500 SEK + VAT afterwards.

When receiving goods, please note:

You must act when receiving your goods.
Check the condition of the goods and packaging when handed over to you.
Verify that the number of packages matches the information on the delivery note.
Keep in mind that signing for the goods is a legal act.
If you sign without noting any defects, you have accepted that the goods are received, undamaged, and complete.

Delivery Time
We normally ship your items within 1–3 days after receiving your order.
The carrier’s handling time is additional.

Order Cancellation
Your order can be canceled as long as it has not been shipped.
Customer-specific items CANNOT be canceled or returned.

Delivery terms are also displayed at checkout under the respective shipping method. If nothing is stated, a 10-day delivery time applies. If an item has a different delivery time, it will be indicated for that item. In case of delivery delays, we will notify you by email. You, as a customer, always have the right to cancel the purchase in the event of a delay. We will do our best to fulfill your order, but there may be occasions where it is impossible, e.g., if our supplier or carrier cannot fulfill their commitment. We reserve the right to disclaim any compensation to customers for delivery delays.

Returns

Returns are at your own expense unless the item is defective or we have shipped the wrong item. Returns must be sent as a parcel, not cash on delivery. For exchanges, we do not cover shipping costs for the new item.

14-day Right of Withdrawal

We comply with the Distance Selling Act, and you have the right to return ordered goods without giving a reason. You may cancel your purchase by notifying us within 14 days of receiving your order (or a substantial part of it). Items must be returned well-packaged, in good condition, and in their original box/packaging.

If the item has been handled by the customer beyond what is necessary to determine its nature or functionality, and this has reduced its value, we have the right to deduct an amount corresponding to the loss in value from the refund. Loss in value is assessed case by case.

Return Address:
Green Fence AB
Höggeröd 471
45994 Ljungskile

Clearance Items
Products marked as clearance items have a limited stock, first come, first served.
Prices apply only while our stock lasts.
We reserve the right not to backorder these products.

Refunds

If you exercise your right of withdrawal, we will refund what you paid for the item as soon as possible, or no later than 30 days after receiving the item. You are responsible for return shipping costs.

Read more about the Distance Selling Act at the Swedish Consumer Agency: http://www.konsumentverket.se/

Product Images & Colors
Green Fence AB cannot guarantee that the colors shown in product images represent the actual colors of the products, as colors may vary due to lighting and screen color settings.


Force Majeure
We are not responsible for delays caused by circumstances beyond our control, such as general labor disputes, war, snowstorms, fire, lightning, terrorist attacks, changes in government regulations, or technical problems with electricity/telecom/data connections.

Privacy Policy

When you place an order with us, you need to provide certain personal information. By placing an order, you agree that we may store and use your information in our operations to fulfill the agreement with you. Under the Personal Data Act (PUL), you have the right to access the information we have registered about you. If it is incorrect, incomplete, or irrelevant, you may request that it be corrected or deleted. Contact us via email.